I have been a customer of AT&T since 6/21. On July 12 I bought an iPhone and began a contract through a special offered to my company. Three months later I would turn 62, yet never was it mentioned then, or during numerous subsequent conversations with customer service, that I was eligible for a Senior Discount of $10.00 plus my company discount, and given the option to change my rate plan. So for the past 32 months I have been paying $11.70/mo that I should have been discounted. One would think that if AT&T can manage a worldwide network, they could manage automatic notifications to seniors when they become eligible for a discount, particularly in light of the economy. Now that would be great customer service!
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