On June the 6 2013 I placed an order for the following:
Intex Memory Foam Top Ultra Deluxe Raised Air Bed-Queen Color: Blank
I was informed that I would receive the package within 7 days See quotes from received email. "This process from warehouse to your door can take 3-7 days based on location and size of item ordered" Today is June 24, I still have not received the package. I called June 24th trying to expedite the shipment. The operator hung up on me. I called again today, and they confirmed it had not even shipped. He offered a refund but stated it would take 7-10 days for it to show on card. (3-5 with paypal) I asked to speak with a manager to which he replied "there is no manager, you would be speaking with me". I asked him if there was a record of my call last week and he said yes, I asked him why this hadn't been resolved, and he replied that they had moved last week and my order "fell through the cracks". I have not had any customer service have such a negative and dis-associative conversation with me ever! I canceled my order and never plan on doing business with Olejo ever again! (below is the "status of my package as of June 24.18 days after order)
Product Name Price Quantity Total Tracking Number Status Shipping Carrier
Intex Memory Foam Top Ultra Deluxe Raised Air Bed-Queen
$124.00 1 $124.00 There is no tracking number at this time. Processing This Item has not shipped yet.
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