Parking public beware! We parked our vehicle in their lot on 4/18 and returned to pick it up on 4/21. Upon returning to the vehicle i found a large dent in the rear passenger panel. It was clear that they were aware of the damage because the large black Escalade that caused the damage had already left the lot and tried to claim that their vehicle had been damaged. The shift manager Troy reviewed the scene and agreed that there was no way that our vehicle could have caused the damage based of the dynamics of the parking spaces and the point of entry and exit. Not receiving a call back as promised we left our 1st message requesting a call back from Lisa McGhee the owner/manager. We have repeatedly called the business and left messages for the owner to return our call over the last 5 weeks with a constant excuse that she is very busy and that we could not call her because she does not have a cell phone! Reading other reviews of this business we found the exact same complaint posted by a patron in March. Its amazing that this business owner will leave me no option but to resort to legal action.
I have just received Ms. Lisa McGhee's (Owner/Manager SD Airport Parking) response to my complaint to the Better Business Bureau and am absolutely flabbergasted by her statements. The only accurate claim is that our car was damaged while under her control on her property between 4/18 and and 4/21. Her own employee supervisor "Troy", after investigating the circumstances of the incident agreed that the damage was caused by a black Cadillac Escalade that was parked beside our vehicle and that there was no way our vehicle could of caused the damage.in addition we were never provided any contact info as to the owner of the other vehicle. It is true that we made multiple calls to Ms McGhee in that she refused to return any of our calls for a six week period and only returned our call after we filed a complaint with the the BBB. Then as recently as two days ago she agreed to repair our vehicle but we had to use her person who would do the work over the weekend off the books with no paperwork, obviously through some unlicensed, uninsured party.
Now she fabricates some story that we had requested that they wash our vehicle while in there possession (completely false) and since that never happened we are guilty of making a false claim and they have no responsibility. Ms. McGhee is a PIECE OF WORK and if you investigate other claims made on the internet you will find exactly the same GAME of refusing to respond to claimants with damage to their vehicles while under their custody. She just refuses to return phone calls while her staff are coached to say she is VERY BUSY and then finally that SHE DOESN'T HAVE A CELL PHONE - also false! (Personal Information Removed). I intend to post these business practices of Lisa McGhee and SD Airport Parking over the internet so that other members of the public understand the risk they are under by using their service. Hopefully the Better Business Bureau will see fit to warn other members of the public as well. I will also be filing a legal action to force Ms Lisa McGhee to take responsibility for damage to our vehicle while it was stored on their property!
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