I paid for a hour long massage beginning at 11am. However, on my way to the location which is an hour away from my residence, there was a severe accident on I85 which caused me to be late. I tried calling the merchant several times to notify them of the accident and to let them know I would be late. No one at the location answered the phone. When I arrived at the location at 11:17am, I was told that the employees went to lunch. My question is if a blocked an hour long time slot why wasn't the employees still there at 11:17am to provide my service. I paid for service between 11am-12pm. I was spoken to in a very rude manner and told that they do bad business.
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