Scam! Scam! Scam! If I can give a negative star review I would. I thought I did my research and somewhat ignored all the negative reviews because I wanted to give this company the benefit of the doubt, but I should of listened to the reviewers. I sent in a pair of Christian Dior sunglasses about a month and a half ago. I sent them in to get fixed because you can't even find or buy these glasses anymore. I requested them to fix the nose piece and replace swarski (spell) crystals that were missing off the frames. I was charged like $17 immediately thinking this would go to shipping costs... Well I was wrong about that. Anyways... I received a quote a couple weeks later after emails where sent asking if they had a chance to look at it. Again... This BECKY character sent me an email saying they were at the "lab" and I would receive a quote when they had a chance. Finally receive the quote of approximately $100 plus another shipping charge to fix my glasses, which I paid almost immediately. Worst decision I have ever made.
So I wait another week and a half and finally receive my glasses. I got them in a box looked at them and was in shock... Crystals were replaced with cheap metal imitations as well as placed poorly with glue clearly visible and smeared. I was like wow... Ok... I'll send them an email later and express my concerns about the poor craftsmanship and service I received. I wore them that day for about an hour and took them off because all of a sudden they started feeling loose. I take them off and low and behold a crystal screw in the frame had popped out. That was it! I got on their website when I got back home to find out who I needed to talk to and get this resolved. I call... No one answered. So I requested a chat session with a customer service rep. Which was no help whatsoever. All she told me was I can send them back and they can fix them, which I don't see how they can even do that, or I can opt and get a $10 refund. WHAT?!?! They ruined a $500 pair of designer sunglasses and all they offer me is $10. Then she informed me if I wasn't satisfied with that then I can email customer service, which I did right away. And wow was I in for a shocking surprise. This BECKY character emailed me the following;
"I am appaled that you can say stuff like that. We performed a service, you received the frames, did not say anything, wore the frames and now have the audacity to say it was "cheap".
Yes we were being generous by offering you a discount, and you claim that's not enough.
Becky S.
Customer Service
Are you kidding me?!? I explained my problem in a professional manner and this is what I get!? So a pissing contest ensues... Back and forth... With her accusing me that I am trying to pull a fast one. Wtf. Me pull a fast one. All I want is to not have a broken pair of Dior sunnies sitting in a case, because this company destroyed them. When I think the treatment I received couldn't get any worse I get this email sent which states the following word for word;
"I would not agree we destroyes your glasses, that is absurd. And we do not use cheap materials. Who ever said we are refunding you $10? I would make it favorable for both of us."
This is when I realized I was dealing with a scam and would never see a dime of my money again! On top of that my glasses are forever ruined. I am still dealing with this joke of a company and want to implore to anyone and everyone to not send a dime to this company or use any of their services in any way. Thank you for your time... That was a long one!
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