Complaint / Review
Momentum Prepaid Debit Cards, The Bancorp Bank and The Check Cashing
Loaded the new and just then activated card with cash. Was to use the card primarily as savings. After loading with my cash, received brochure with papers sealed and two papers if I wanted to direct deposit. After a couple of months went by, went to look at my statement on line. Saw a very strange statement which showed my initial deposit to be much less than what it was, to the tune of at least $2,000.investigated, called Momentum, Visa a thousand times, they blamed it in Check Cashing Store. Store dodged me when I asked for copies of all documents relating to card, said they don't have copies. After complaining again, they found copies mysteriously two months later. Their back up, showed very strange ways of initial deposit. They showed the real deposit, then second later, showed a withdrawal of $2,000, then showed another reload of $300.00. This is all false and is a scam. Spoke with District Manager, told me I COULD NOT REVIEW SECURITY VIDEOTAPE. Called Momentum over and over and they said they could not help me. Tried to get Visa, only once, they blame Momentum. Now to get Visa coverage there is not ONE PERSON TO SPEAK TO, NOWHERE ON INTERNET ANYWHERE TO CALL if card is Visa licensed or endorsed. This was and is a scam and they took money from me and it was a lot. I am still working on it even now. Today, my other friend who had Momentum can't get her cleared IRS TAX REFUND money out of her card at Momentum. Check cleared weaks ago and she still cannot get her money. THEY KEEP GIVING HER BS (momentum, Bancorp and CCStore. 1st they said there was suspicious activity on card, she as the cardholder never called this in. All merchant transactions cleared. When she complained again, they kept lying to her saying ok, it will be cleared in next few days. It has been over a week now and she is devastated, this is all her money that she has. Do not use these people, they are crooks all the way to the top and in the check cashing store too. Fraud and criminals.
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