Complaint / Review
Aarons Sales and Lease
Lifetime Reinstatement Policy Changed After Laptop Returns

I purchased a laptop on reinstatement. After about 6 weeks the monitor started blurring, so I took it back. I was told they would get it fixed. Six weeks later I went down there and was told they never sent it in, because they never saw it do that when they plugged it in.

I used my money toward another HP laptop of the same brand. Within a week I noticed a loud rattle coming from the DVD drive. I took it in and was told by Mike that this was normal. I was told to keep it until my next due date and let them know if I wanted it. I was not told that you can get a full refund of what you paid if the item is returned within a week. I would have left it then.

I said I wanted a different brand when a used one came in. Three months later a used Toshiba came in, and I wanted to use the lifetime again, since I never used the two other broken computers. Now I am told you can only use it from your last rental, which was the one I had for 1 week, which amounted to 62 dollars. So the almost 500 dollars cannot be used, because it was not the last one. But I had used it twice before, and Mike said when I returned the second one that I could use it when a used Toshiba came in.

When you challenge them on their policies, they get upset, and that is why he said what he did. I asked for something written about the policy, and there is nothing about the lifetime other than like product. There is nothing about how many times, or about returning something because it is broken. He kept going back to the part that you acquire no equity in the product, but that is not the same thing. So I have been waiting 3 months for nothing.

I think they need to put in writing what lifetime reinstatement means, instead of telling someone one thing and then changing it because the customer gets upset. It is like bait and switch: they get you in, hoping to sell you something else.