Back in February I got a new deep freezer from Aaron's Sales and Lease. Toward the end of February, the top cover of my brand new freezer got dented by my nephew, who did not know any better than to sit on it because he did not know it would dent. Mind you, my oldest nephew has autism and does not comprehend very well.
I called Aaron's and talked to the manager, whose name I believe was Tom. He told me he could not do anything about it and would have to call another store to find out what he could do. He told me it would have to come out of my pocket to get it fixed. I was not happy with that, and neither was my sister, because she is the one who would have to pay for it. About two weeks went by with still no answer from Tom.
I went into the store, and he told me it was going to cost over $400.00 to replace the top because it all came in pieces. I told him I did not have that kind of money and neither did my sister, because we are on a strict budget, which is why we rent to own from them. I told him he needed to figure out what to do. Tom said he would figure it out and get back to me in a few days. A few days passed with no call from him, so I called, and he did not call me back. Another two weeks passed, again with no call and no return calls.
By the time May came around, I went in and talked to Tom yet again. He told me the same thing: it was going to cost over $400.00 to replace the top, it could not be charged to my account, and it had to be paid up front before he could order it. I told him yet again that my sister and I did not have that kind of money to put up front, and why would I want to pay over $400.00 for the cover when the freezer itself was only $400.00 to pay off right then and there.
So I proceeded to tell him he could take his freezer back because I could not do anything with it. Tom told me he would not take it back because it had a dented top, he would have to write it off, and I would have to replace the top before I sent it back to him. I told him I would not replace the top, and that after all the years and business I have done with Aaron's, they could have back everything I was paying on. Tom told me I could do what I had to do. I asked Tom for the corporate number so I could call them, and after I got it from him I went out the door.
After I got home, I called the corporate office, and they gave me a number for the district manager. I left a message for the district manager, but he never called me back. I called again about a week later, and still got no call back. That is when I decided I was just going to call Aaron's at the end of May and have the freezer picked up at the beginning of June.
At the end of May, I went into the store and told Tom that he could schedule a time to come pick up their freezer because I was unsatisfied, and there was no need to pay for a dented freezer because a lot of frost was getting into the freezer since the top was not sealing right. Tom did not question me about it. He just scheduled a time to pick it up, and that was it.
They now have their freezer back and they have not said anything to me about it, and as far as I know I have not been charged for it either.
0 comments