Complaint / Review
JustAnswer.com
Charged $41 Plus $5 for Unhelpful Acer Tablet Advice

I used this internet IT consultancy to assist with my problem: my brand new Acer tablet, an Iconia W5, would not switch on. I had charged the battery and followed all instructions, including pressing the power button down for 60 seconds. The IT responder asked if the battery had been charged. Yes, it had. Then he told me to press the power button down for longer, etc. I did. Nothing changed. The IT person said, "Sorry, you must have a dud." I agreed that I would have to take this tablet back, but I thought that I had agreed to a $5 charge, especially having received such a brief and unhelpful service. But my Mastercard was debited not only the $5 but also $41. This is outrageous. I would like my $41 to be returned, please.