Complaint / Review
JustAnswer.com
Could Not Unlock External Hard Drive, Techs Stopped Replying

I contacted JustAnswer to ask for help regarding my external hard drive. I could not unlock it because my password was not effective or valid.

My first tech contact was Frederick, who told me up front that if JustAnswer could not resolve my problem, my payment would be refunded. After several different attempts by several different techs, including those deemed "Gurus," over 2 hours, no further messages followed and my problem was not resolved.

I have been unable to contact JustAnswer for the past 2 days, without any results. Please help!