I ordered two valentine deliveries. First email was after expected delivery. Four days, lots of emails, useless credit codes and still no delivery!
Cookie cutter emails sample:
Dear WINONA AXSOM,
Please accept my sincere apology for the recent issue you had with my company. Although I am sure it is of little consequence for you to hear, I want to personally offer you my apology. I take your situation very seriously. My family has owned and operated Wesley Berry Flowers since 1946, and this is not the type of failure we take lightly
But words are cheap and it is easy to say we're sorry. So, I am offering you a special credit off the next purchase you make with us online at http://secure. Wesleyberryflowers.com/. Simply use the promo code listed in the subject line of this email during the checkout process to recieve your savings. Progress all the way to the billing data screen and at that point please enter in the special code (it is case sensitive) in the promotional code box and refresh the screen. The store credit will be applied to the cost of the product.
Unfortunately sometimes we fail and it appears that we have failed you, again, I am sorry. It is clear your situation should have been handled in a more professional way. Regardless to whether you choose to use this credit or not, I want you to know I take all customer service issues seriously and have discussed your situation with our entire management staff.
My Sincere Regrets, Wesley Berry II CEO
Wesley Berry Flowers American Floral Delivery Flower Delivery Express Nationwide-Florists
This offer may not be combined with any other offer, discounts, promotionalcodes, or specials and is governed by our terms and conditions.
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