I ordered a bright get well arrangement from Wesley Berry Flowers called “Make A Wish” for my very ill, 92 year-old mother. She recently fractured a hip and is not doing very well.in fact, she may not be of this world much longer. I live 1,700 miles away so one of my sisters e-mailed me a picture of the flowers that were delivered.
I was absolutely stunned that the flowers that were delivered did not even remotely resemble what I ordered. I ordered an arrangement that had a lot of bright yellows and reds. The flowers that this company delivered were almost all shades of dark purple. It reminded me of something that you would send to a funeral. Yeah, they sent what I think is a funeral arrangement to an old lady who’s probably in the last months or weeks of her life!
I immediately e-mailed the company and this was their initial response:
I do apologize for this, however we were put of some flowers and substituted with higher quality flowers. I am sending you a $30 store credit as our apology.
Thank you,
WESLEY BERRY FLOWERS
Tambra MacDonald
Customer Relations
I e-mailed back explaining that I’m not about to order any more flowers from them when they are refusing to make good on the first order. I said I would accept a new delivery of something that resembled what I ordered or a full refund. Their responses:
Please accept my sincere apology for the recent issue you had with my
company. Although I am sure it is of little consequence for you to hear, I
want to personally offer you my apology. I take your situation very
seriously. My family has owned and operated Wesley Berry Flowers since 1946,
and this is not the type of failure we take lightly
But words are cheap and it is easy to say we're sorry. So, I am offering you
a special credit off the next purchase you make with us online at
http://secure. Wesleyberryflowers.com/. Simply use the promo code listed in
the subject line of this email during the checkout process to recieve your
savings. Progress all the way to the billing data screen and at that point
please enter in the special code (it is case sensitive) in the promotional
code box and refresh the screen. The store credit will be applied to the
cost of the product.
Unfortunately sometimes we fail and it appears that we have failed you,
again, I am sorry. It is clear your situation should have been handled in a
more professional way. Regardless to whether you choose to use this credit
or not, I want you to know I take all customer service issues seriously and
have discussed your situation with our entire management staff.
My Sincere Regrets,
Wesley Berry II
CEO
The order that was delivered was at higher value than the one you purchased since we had to make substitutions on this order. I will not be able to compensate with anything else than what we already have.
Thank you,
WESLEY BERRY FLOWERS
Josh Hetmanski
Customer Relations
I wish I had done a little research on this company before I placed my order. It would have saved me a lot of grief. They are operating a complete scam. Do not order any flowers through Wesley Berry Flowers. I don’t plan on doing so ever again.
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