Complaint / review text:
I can't say anything about the product because the product was never delivered! This is the worst experience I have ever had with any company. I wish I could give them negative stars.
Everytime I buy anything I not only think about me, but I also think about the vendor. I understand the retail business and I hate making problems. You'll never see me walk into a store 15 minutes before closing time because I know how it feels to have someone come in at the last minute.
With that in mind, I placed an order with Teleflora for a nice bouquet for my wife for Valentine's day. So, before placing the order, I searched all the florist around my wife's work to make sure I choose one that is close by (so the florist doesn't have to drive far away). I also wanted to give them enough time to get my order ready and put me on the schedule. So then I placed the order 10 days before Valentine's day (Feb 4). I chose a florist that was close by that had excellent reputation based on internet comments. I know that Valentine's day is crazy for any florist, so I thought by giving them 10 days they should be able to take care of this order with no issues. Eitherway, when placing the order Teleflora online ordering system tells me that for an additional $10 I can have the order to be processed as "Priority" so it can be delivered before 12PM.
So let me recap. I give them 10 days from delivery date, I choose a florist close to my wife's work, I pay extra for the "deluxe" flowers, and I am willing to pay an additional amount to make sure the flowers arrive to her.
Then it's February 14th, and it's 12:45PM, and my wife had not received the flowers. I call Teleflora the representative was surprised to hear that I placed the order 10 days in advanced. They tried calling the florist and they said they cannot get a hold of them, but they will continue trying to contact them (BS!), they ask if I want to still have the order delivered. I said yes, of course as long as it's before 5PM. I also request a $10 refund because they could not keep their promise of delivering the flowers "Priority". After fighting with the representative for a few minutes he tells me that the $10 refund will be processed.
Then it is 4:45PM and my wife tells me she has not received anything. I again proceed to contact Teleflora and the representative tells me with an attitude that they cannot deliver in the next 15 minutes. My wife gets off work at 5PM, and so they cannot deliver the flowers before then. Already frustrated with the fact that my wife is getting no flowers for Valentine's after placing the order 10 days ahead of time, I tell the representative to cancel the order and to process a full refund. He said he will do that. I ask for an email confirmation of the cancellation and refund, and he says they cannot do that.
Today is 02/21/13 and I checked my bank account to see if the refund had processed, and all I see is a $10 refund. Now pissed at Teleflora I call one more time and the representative tells me that the order was never cancelled, so now I have to wait an additional week 3 to 5 business days for the refund to show in my bank account. Now she tells me that an email has been sent telling me that the order has been cancelled. (wait, the previous representative told me that cannot be done).
I never leave negative reviews, but I felt that this time was necessary. My wife comes home telling me that everyone she knows received flowers except for her. I had to explain to her everything that happened. I am never placing another order from Teleflora and I will make sure everyone I know also does not use your horrible service.
I'm sorry for whoever has to read this review. I know it is lengthy, but I thought necessary for everything that needed to be said.