Complaint / Review
Seventh Avenue
Left on waiting phone for 33 mins., person has no people skills and she should first at the records and dates straight, before she answers a question

On the above date I called the company above to check on a return, from the first of Feb., Lisa stated at takes 2 to 4 weeks before returned stock is put back in the computer... Meanwhile on the 8th of Feb. I received a bill for a payment of $25.00, due on 2/28, I asked Lisa, Why? Must I pay for a product that has been returned and I had cancelled by e mail, (which I had a copy of) on Jan 25... She encouraged me to make this payment and also that I was going to be billed for shipping fee of $ 78.99, for merchandise first cancelled and then shipped by 7th Avenue anyway... I told her I was not going to pay for something I did not have and fees for something returned to this company... She told me she needed to forward me to the Customer Srv dept., which I called as per the bill on recv. On the 8th, she put me on hold for the next 20 mins. And I waited to get these questions answer, at 10;22 am, a woman named Melody got on the phone and I told her this was unexceptable to keep me hold for the long period of time, she started to say a completely different story of how to handle this return and credit... But I cut her short and explained that #1 the order was cancelled on Jan 25 at 3;38Pm, #2 UPS tried to deliver this product on Feb 1st at 2;37pm and that I had copies of both of these... On Feb 6th I called to follow up on the return to hear that none of the above were in the customer srv computer, and that I should continue to call in to check when this return and credit would take place... Hence, the phone call today... Finally at 10;40 am Melody, told me she had check to see that the merchandise had been returned to the warehouse on Feb 6th, why was not I told that on the 6th when I called? And that she was crediting my account the total amount of the purchase, and shipping fees, so now the balance is ZERO... It took about 15 mins for Melody to correct this matter, Why was Lisa having such a hard time? I have cancelled all ties with 7th Avenue, I will not do business with a company that treats people this way...