RE: Carl English: Refund
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From CustomerService
To Ceenglishsr
Unfortunately we cannot issue a refund until you accept the amount as per the Terms and Conditions.
From: Ceenglishsr [mailto: (Personal Information Removed)]
Sent: Wednesday, January 23 4:53 PM
To: CustomerService
Cc: Carl English; Elizabeth English
Subject: Re: Carl English: Refund
No! I don't accept your settlement refund in the attached sum. I retained your service considerably less than 45 days (11/14). I was unable to secure a simple claim and your proration calculator is obviously defective. This is unrealistic, unethnical and most certainly unacceptable. I do appreciate your continued slow to respond and even slower to deliver. Since you record your customer service call, then your records will reflect the arrogance and indifference of your representative offering the opportunity to cancel my service and transferring me to the cancelation department. The suggestion is that you make it a business practice to insight customers to cancel as soon as possible to collect upward of 25 percent of the contract fee to guarantee yourself a hefty service fee for no service rendered. No! Not good enough. I am reasonable but no fool for you twice. I don't feel the love.
Sent from my Samsung Epic™ 4G
CustomerService wrote:
Dear Mr. English
Thank you for contacting Stanley Warranty regarding your cancellation. Your request has been approved by our retention department and a Supervisor authorized a refund. Kindly reply to this email with the words "I accept the refund as per the terms and conditions for Stanley Warranty."
Refund Amount $349.01
Thank you
RE: Carl English: Refund
Show Details
From CustomerService
To Ceenglishsr
Unfortunately we cannot issue a refund until you accept the amount as per the Terms and Conditions.
From: Ceenglishsr [mailto: (Personal Information Removed)]
Sent: Wednesday, January 23 4:53 PM
To: CustomerService
Cc: Carl English; Elizabeth English
Subject: Re: Carl English: Refund
No! I don't accept your settlement refund in the attached sum. I retained your service considerably less than 45 days (11/14). I was unable to secure a simple claim and your proration calculator is obviously defective. This is unrealistic, unethnical and most certainly unacceptable. I do appreciate your continued slow to respond and even slower to deliver. Since you record your customer service call, then your records will reflect the arrogance and indifference of your representative offering the opportunity to cancel my service and transferring me to the cancelation department. The suggestion is that you make it a business practice to insight customers to cancel as soon as possible to collect upward of 25 percent of the contract fee to guarantee yourself a hefty service fee for no service rendered. No! Not good enough. I am reasonable but no fool for you twice. I don't feel the love.
Sent from my Samsung Epic™ 4G
CustomerService wrote:
Dear Mr. English
Thank you for contacting Stanley Warranty regarding your cancellation. Your request has been approved by our retention department and a Supervisor authorized a refund. Kindly reply to this email with the words "I accept the refund as per the terms and conditions for Stanley Warranty."
Refund Amount $349.01
Thank you
CEE1
To [email protected]
Followup - Second submission for resolution after a call to toyour suppot at approximate 11:00 today...
"Learn to respect no~! The idea is rarely popular, but in the process of choice, it is the optional alternative to yes." 2013
Rev. C. Edward English Sr.
Forwarded Message
From: CEE1
To: " (Personal Information Removed)"
Sent: Friday, January 18 11:37 AM
Subject: Fw: Cancellation Notice
Forwarded Message
From: CEE1
To: "[email protected]"
Cc: " (Personal Information Removed)" ; "[email protected]"
Sent: Friday, December 28 10:39 AM
Subject: Cancellation Notice
I am requesting immediate cancellation of my service contract with your company. Prior to securing my contract with your company, your sales representative led me to believe that service requests would be acted upon within 48 hours of call. Obviously, that is not the case. I iniated my first service call to you on 12-23-12 at approximately 5:00-6:00 P.M. On an indoor laundry room plumbing issue. Your answering service took the call and I was unaware that you are unavailable to act on service requests 24-7, to include weekends and holidays. I realized that we were in the seasonal holiday mode, but, since I had not received a response to my service request, called a second time, which was 12-26-12 at approximatey 4:00 PM Central time zone. I also added my washing machine, required a technician repair also. I then asked the person receiving the call, if I should receive a service request number? She informed me that it was after duty Eastern Standard Time and everyone was off work. She said that she would forward my request to the appropriate department for action and someone should contact me.
I submitted another followup request at approximately 3:45 CST and the person answering the call said that everyone had departed for the day and for followups, I should call back the following day, between 8-5 EST. I called 1-866-994-1794 option 4 and several times received a voicemail from a Dana, or Deana informing me that I should contact the 1-800 number. At the time I didn't have a 800 number available and left several messages on his voicemail to return my call. To date, have not heard from him. Finally, I was able to contact a live operator from the customer service clains department, with a super arrogant and nasty attitude. I asked if she had record of my two service request, where one had been submitted multiple times? She abruptly said no, "and maybe it went someplace else." She did offer to send someone out to check my washer; however, you don't do indoor plumbing. I begin to inform her that I am a new customer and this is my first service request and having a bad experience, when she interrupted and asked if I wanted to cancel my service? I am accepted her offer to cancel, and patched me through to the person, which informed me that I must email you in writing, and the cancellation process should be completed in 5-7 days, or something to that affect.
There are numerous warranty companies out there and as I left American Homeshield, because of past practices and attitudes, I chose you, because of your salesman's promise to customer service and committment. Obviously, it was a sales joke. I am requesting my entire paid in full refund immediately, to secure another service provider, as you have not done anything for me, but sent a fancy packet, filled with dreams and not substance...
My refund info is as follows:
Mr. Carl E. English Sr.
(Personal Information Removed)
"The sword use to murder one's enemy is the same sword which reveals the fingerprints of the offender" 2012
Rev. C. Edward English Sr.
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