Complaint / Review
Sun Trust Bank
Perpetrated Fraud and Stole from My Account - Assisted FRAUD and have stolen from my account even after I reported it and BEFORE the Transaction was posted!

Sun Trust Hunters Creek Branch

As I was directed by the Secret Service Agent, I immediately went to the local Sun Trust Branch office and told the manager that I had been directed by the Secret Service to talk to her. She was at a greeting station and was shuffling papers and had me wait for several minutes before deigning to see me to her office.

The Branch Manager%u2019s name was Rosemary Carvajal (407-858-1268) and she was polite, calm and listened to what I had to say. I acknowledged that I was agitated from the insanity of this and the total lack of help, advice or assistance I had received so far. She proceeded to pull up my account on her computer workstation, noting the transactions I disputed. She basically began to repeat the same line of recovery of my money should the transactions prove fraudulent and that I had to file a claim form.

Again, these people do not seem to understand their own systems and the word PENDING. I again explained that I was providing ample notice of the invalid transactions but she refused to take any action, pointing to the ares of the form that I must fill out. I again said that she was aiding a fraud as a con-conspirator before the fact if the transactions were allowed to be posted to my account; it fell on ignorant/deaf/arrogant ears.

She provided me with a copy of the report I filled out. I noted that one transaction was valid, having been dated the day previously but she refused to correct the document so I drew a line through the approved transaction that was to a totally different company.

I left her office again indicating that I would contact the State Attorney General to report the supporting activity if the fraudulent transactions were allowed to be posted. She smiled and totally ignored me.

No matter the outcome, which I will document tomorrow January 9th, I will close my accounts with Sun Trust and never ever do business with them or any other bank again. I plan to move my accounts to a local Savings & Loan.

01/09
So even after I went into the Branch, talked to the manager, they STILL stole the funds from my account:

1/22
it has been 14 days since I reported and tried to stop this fraud and STILL Sun Trust keeps stealing from my account. Now they are piling up %u2018extended overdraft%u2019 fees on my account from which they have stolen my funds. There seems to be no recourse.