Hello, my name is Tanner, in September I had seen an advertisement for Pardon services I went to the website Canadianpardons.ca I have a criminal record dating back to 2005 when I was 18 years old (trespassing at night and failure to appear in court) I know I was stupid and it was a mistake. It has held me back from good jobs and working abroad. I decided I would like this blemish taken off my record. I was planning on moving abroad in March. I contracted Canadian Pardon Services by phone that day, the sales rep on the phone told me the had an expedited services which was 250$ more then the regular service but he guaranteed my pardon would be taken care of between May and June he said the longest it should take is between 6 – 8 months. I promptly paid this company and filled in all the necessary paperwork and got my finger prints ect. It was around 750$.in around mid March I moved to Vietnam I vacationed and started running a business here. Around June I got a job offer in Singapore and they do not allow people with criminal records into their country so I contacted Canadian Pardon services again asking about my pardon, they said they were still working on it and a few days later I got an email asking me for another 100$ for court fees and then my Pardon would be finalized, I was very weary about sending them more money as they were already late and they didn’t couldn’t explain to me what the money was actually for other then court fees, so a few days and a couple emails later I told them ok charge my credit card again. So a few more months go by obviously I could not accept my job offer. And then in September they contact me tell me they cannot proceed with my Pardon because my failure to appear charge might be indictable “MIGHT”. So I ponder this for a while and I remember when I first signed up for this they guaranteed me a pardon and told me that I was definitely a candidate for a pardon. I talk to them for a bit and they say there is nothing they can do. I ask for a refund the send me an email with a form to fill out saying why I want a refund ect. I send this form to them and now today I got an email and in big bold black and underlined letters it says my 5 day cancellation period ended and I do not qualify for any refund or compensation. I gave this company nearly 1000$ and 1 year later they tell me they cannot do anything for me and I can’t get refund. I’m not a rich person and 1000$ is a lot of money for me to loose I feel I have been scammed and especially with their expedited service, which I notice they no longer offer on their website. I don’t want this to happen to anyone else, I have a wife and baby to support and I could just imagine this happening to someone in an even worse situation then me this could ruin their life.
Here is there address and phone number:
Canadian Pardon Services
206 Spadina Ave.
Toronto, ON M5T 2C2
416-251-1900
Fax 416-251-1905
Email of the person who told me I cannot have a refund: [email protected]
Email of the person who told me originally I could get a refund and my case worker: [email protected].
Copy of my most recent email:
Hello Tanner
Good Day. This letter is in response to the receipt of your completed ‘Request for Cancellation of Services’ form.
Our cancellation policy allows for a refund of your purchase, less a $226 administrative fee per file, if a request to cancel is received within 5 business days of your purchase. After this time all purchases are considered final and no refund is available.
Accordingly there is No Refund available for your purchase, this decision is final.
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