Uggs fraud, Kevin Smith sells counterfit Uggs vias the internet under the address of www.uggsoutlets-shops.com and the title Christmas Uggs. These products are represented as authentic but are not. Kevin Smith or whatever his real name is will not provide address to return item although I contacted him numerous times. The boots are arrive late, -well after Christmas were damage and not true to size.
This is a record of my correspondence with Kevin:
Dear friend,
From Kevin Smith
Hope you have a
good time.
Any news?
Best wishes,
Kevin
On Mon, Jan 14 at 5:10 PM, Kevin Smith wrote:
Dear Christine,
So sorry to hear that but we haven't received the package you returned.
Could you kindly contact the post office to check it?
Regards,
Kevin
On Sun, Jan 13 at 2:05 AM, from me the consumer
There is no need for further correspondence please refund money to my account. Selling counterfeit products is a federal offense, I will take this to highest level since I have a degree and contacts in Criminal Justice it would be in your best interest to return my money. I will look for my reimburse in the next 48 hours.
Christine
Original Message
From: Kevin Smith
Sent: Saturday, January 12 4:34
AM
Subject: Re: Order Confirmation about www.christmasuggbootonline.com
Dear Christine,
So sorry to hear that. Could you kindly email us which address you returned? We are afraid that we cannot get the return package without a right address information.
Regards,
Kevin
On Sat, Jan 12 at 4:35 AM, Christine wrote:
As I said for the fourth time, I have already sent the boots back return to sender and had contacted both your company via the now disappeared web-site and through this e-mail address. I am not forgiving this purchase the boots appeared to be knock offs not the real UGG boots and they were in damaged as well as untrue sizing another indicator of fake Uggs. Please refund my money as I have sent the item back return to sender and have purchased authentic Uggs.
I have filed a complaint with my bank and will also file a complaint with the web-site company as well as the trade commission regarding this issues if my money is not returned including international shipping fees.
Please send me confirmation that my money will be returned or I will take further action.
Original Message
From: Kevin Smith
Sent: Friday, January 11 4:24
AM
Subject: Re: Order Confirmation about
www.christmasuggbootonline.com
Dear Charistine,
So sorry to hear that. Every product is checked before being sent to our customers. Our company always pay much attention to the quality of our products. Deeply sorry again for your boots.
As you can see, this boots is still in good quality, well-designed with reasonable price. Moreover, it is a long-term delivery. How about just keeping it and forgiving us this time? Could you kindly find a repair
shop to fix it? Then, we will give you $30.00USD discounts on this order
as the compensation to show our sincere apologize to this matter brought to you. How do you think of this?
We are really sorry about this matter and want to show us sincere apologize to you, so could you kindly forgive us for this time? We promise this kind of mistake will never happen again.
Anyway, please advise.
Looking forward to your reply.
Regards
Kevin
On Thu, Jan 10 at 11:00 PM, Christine
wrote:
Once Again I have contacted your web site contact us e-mail several times with no reply and have documentation of the correspondence. Your web site has now disappeared perhaps this is fraudulent company. As I said earlier I have contacted your company via the web site contact us at least four times with no response the boots have been sent back via mail two days ago return to sender. If you had replied to earlier e-mails pictures would have been provided however, your company did not respond. The boots were damaged loop to top button on one of the boots not sewn to boot and seemed to be "fake" not matching the quality of the product in the store or the size in the store and quality was misrepresented. You should receive the product in original box shortly via return to sender.
I have contacted your company via the web site contact us at least four times with no response the boots have been sent back via mail two days ago. If you had replied to earlier e-mails pictures would have been
provided however, your company did not respond. The boots were damaged loop to top button on one of the boots not sewn to boot and seemed to be "fake" not matching the quality of the product in the store or the size in the store and quality was misrepresented. You should receive the product in original box shortly via return to sender. Thank you,
Christine
Original Message
From: Kevin Smith
Sent: Thursday, January 10 4:35
AM
Subject: Re: Order Confirmation about
www.christmasuggbootonline.com
Dear Christine,
So sorry but we haven't heard from you before. Anyway, we do want to solve the issue with you. Could you kindly take some photos of the unsatisfied parts you mentioned?
Regards,
Kevin
On Wed, Jan 9 at 9:31 PM, From Christine
I have contacted your company via the web site contact us at least four times with no response the boots have been sent back via mail two days ago return to sender If you had replied to earlier e-mails pictures would have been provided however, your company did not respond. The boots were damaged loop to
top button on one of the boots not sewn to boot and seemed to be "fake" not matching the quality of the product in the store or the size in the store and quality was misrepresented. You should receive the product in original box shortly via return to sender.
Thank you,
Christine
Original Message
From: Kevin Smith
To: Christine
Sent: Wednesday, January 09 4:27
AM
Subject: Re: Order Confirmation about
www.christmasuggbootonline.com
Dear Christine,
Have a nice day.
We are sorry for the inconvenience brought to you. Please kindly understand that it is an online shopping. And we have cost a lot of human resource and international shipping fee for this order. We must make notes and solve this matter with you according to the pictures you provided. The pictures are the most persuative and important basis for us to solve this matter. Your kindly cooperation will be very appreciated.
Looking forward to hearing from you.
Best wishes,
Kevin
On Wed, Jan 9 at 4:28 AM, from consumer wrote:
I have contacted your main web site e-mail under contact us five times with no response what is the point of having a wec site with e-mail that you do not respond to? I have sent the boots return to sender and
have bought real Uggs at the store. The boot loop for the button on one boot arrived broken a big disappointment to my daughter that waned the boots for Christmas. And the quality was very poor. You should receive the item shortly.
Christine
Original Message
From: Kevin Smith
To: Christine
Sent: Tuesday, January 08 4:15
AM
Subject: Re: Order Confirmation about
www.christmasuggbootonline.com
Dear friend,
Have a nice day!
Glad to hear that you have got the package, but sorry for any dissatisfaction brought to you.
Before going further with your matter, could you please kindly take photos of the item you got?
Especially the part that you are not satisfied? The pictures are necessary for us to take notes of your order, and make a comparison of the others. With you pictures, we will come to solve your matter effectively. We appreciate your kind cooperation. Thank you.
Best wishes!
Kevin
On Tue, Jan 8 at 9:07 AM, From me the consumer
Hello,
We have written the company several times via e-mail and have returned the damage Uggs received. We have not received a response as yet.
Please contact.
Christine
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