; "[email protected]" rnSent: Tuesday, December 18 12:11 PMrnSubject: Re: 9223627319 Web Complaint Number 710696rnrnSirrnThank you for yr quick response. RnrnMY TEL NOS ARE: 9323807531 AND 9594087531 (These nos I have already put in the application form). RnThe TATA DOCOM out let: AMBICA TELESEVENTURES, SHOP NO 4, ASHRAY SOCIETY, SECTOR 3, NEAR BHAGWATI HOTEL, CHARKOP, KANDIVALI (WEST), MUMBAI-400067 TEL NO 022-65010222rnDATE OF FILING FOR ACTIVATION FOR PHOTON CONNECTION: 12 DECEMBER TIME 2.35PMrnrnI have already visited your out let twice and the reaction of Ms Riddhi was as under: rn1) The connection papers for photon no. 9223627319 have been forwarded by us on 12 December itself. Rn2) All new activation for Tata Docomo products take 8-10 days minimum for verification and then only activation gets done. Rn3) In effect, after the customer applies for connection, he has to wait for 10-12 days for the activation in spite of his having given all papers which are necessary at the time of application. Rn4) On reading out your mail they were positive that as the data is not yet logged in computer, the connection shows "invalid state" and there is nothing the out let can do about this problem. RnrnSir, if you are in telecom service industry for some reasonable time, you would understand that the above clarification given by your out let as well as yourself is just "passing the parcel" neither of you are owning the responsibility for this delay thereby making the customer suffer in the process. RnrnI ALSO SUGGEST THAT, IF WHAT YOUR ABOVE OUT LET TOLD ME IS TRUE, YOU SHOULD ADVERTISE THIS ASPECT OF YOUR SERVICES TO GENERAL PUBLIC SO THAT THEY KNOW ABOUT THE LEVEL OF EFFICIENCY THE JAPANESE NTT DOCOMO HAS FALLEN TO UNDER THE UMBRELLA OF TATA! RnrnPlease take it from me that no customer is going to wait for 12 days to activate his Photon services which is required only when he is mobile. For your own assimilation, pl note the activation time for new connection by other companies: reliance: 48 hours, bharti airtel: 72 hours, mtnl: 36 hours, vodafone: 36 hours. RnThe activation time compilation I have done above is based on actual experience of customers but even if you go by TRAI regulation the stipulated time is 72 hours within which you have to intimate the reasons to the customer if his connection is not activated. Rnrnno wonder even after new naming, tata docomo out lets are showing deserted look as many customers like me must have suffered and used "word of mouth publicity tool" for showing the true picture of this company. Rn rnWarm RegardsrnrnTushar Vorarn09323807531rncc: rnFrom: "[email protected]" rnTo: [email protected] rnSent: Monday, December 17 6:09 PMrnSubject: 9223627319 Web Complaint Number 710696rnrnDear Customer, rnrnThank you for surfing with Tata Photon! RnrnThis is with reference to i-solve complaint number 710696 Dated 16/12 regarding activation related concern for your Tata Docomo Photon number 9223627319. RnrnI apologize for the inconvenience caused to you. RnrnI regret for the delayed response. RnrnWe are unable to contact you due to non-availability of your alternate number. Hence kindly note that. Upon checking our records we found that, Your connection is in valid state. Hence I request you to kindly visit the out-let from where you have taken the connection. RnrnHence I request you to kindly revert back for further concerns. RnrnrnFor any further queries, please get in touch with us on our 24/7 toll-free helpline number 1800-266-121 & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call. RnrnNow you can manage everything about your account by logging on to our website www.photon. Tatadocomo.com. It is a quick and easy process. All you need to do is register on `My Account¿ which enables you to know your daily usage, to make bill payments, view & download Bills, check Last payment made details etc. RnrnWe appreciate and hope for your continued support to help us in our effort to provide you the best of our services. RnrnNOW check your Photon Data Balance, Validity & Last Recharge Details & more. RnrnJust plug-in your Photon device & click http://tata. Yahoo.com. Tata-DOCOMO Yahoo! Home page will open in a blink. Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details. Add it to your favorites & access this information whenever you connect through Photon. Rnrnrnwarm regards, rnrntata docomo customer carern"sir, i am writing to you this to draw your attention to the level of services offered by your joint venture co in india namely tata docomo. The ref: photon data car no. 9223627319 Web Complaint Number 710696IT DT 16 DECEMBER. RnMY CONTACT IS: 91 9323807531 AND 91 9594087531rnemail: [email protected]: TUSHAR VORA rnTo: "[email protected]" ; "[email protected]" ; "[email protected]" rnSent: Tuesday, December 18 12:11 PMrnSubject: Re: 9223627319 Web Complaint Number 710696rnrnSirrnThank you for yr quick response. RnrnMY TEL NOS ARE: 9323807531 AND 9594087531 (These nos I have already put in the application form). RnThe TATA DOCOM out let: AMBICA TELESEVENTURES, SHOP NO 4, ASHRAY SOCIETY, SECTOR 3, NEAR BHAGWATI HOTEL, CHARKOP, KANDIVALI (WEST), MUMBAI-400067 TEL NO 022-65010222rnDATE OF FILING FOR ACTIVATION FOR PHOTON CONNECTION: 12 DECEMBER TIME 2.35PMrnrnI have already visited your out let twice and the reaction of Ms Riddhi was as under: rn1) The connection papers for photon no. 9223627319 have been forwarded by us on 12 December itself. Rn2) All new activation for Tata Docomo products take 8-10 days minimum for verification and then only activation gets done. Rn3) In effect, after the customer applies for connection, he has to wait for 10-12 days for the activation in spite of his having given all papers which are necessary at the time of application. Rn4) On reading out your mail they were positive that as the data is not yet logged in computer, the connection shows "invalid state" and there is nothing the out let can do about this problem. RnrnSir, if you are in telecom service industry for some reasonable time, you would understand that the above clarification given by your out let as well as yourself is just "passing the parcel" neither of you are owning the responsibility for this delay thereby making the customer suffer in the process. RnrnI ALSO SUGGEST THAT, IF WHAT YOUR ABOVE OUT LET TOLD ME IS TRUE, YOU SHOULD ADVERTISE THIS ASPECT OF YOUR SERVICES TO GENERAL PUBLIC SO THAT THEY KNOW ABOUT THE LEVEL OF EFFICIENCY THE JAPANESE NTT DOCOMO HAS FALLEN TO UNDER THE UMBRELLA OF TATA! RnrnPlease take it from me that no customer is going to wait for 12 days to activate his Photon services which is required only when he is mobile. For your own assimilation, pl note the activation time for new connection by other companies: reliance: 48 hours, bharti airtel: 72 hours, mtnl: 36 hours, vodafone: 36 hours. RnThe activation time compilation I have done above is based on actual experience of customers but even if you go by TRAI regulation the stipulated time is 72 hours within which you have to intimate the reasons to the customer if his connection is not activated. Rnrnno wonder even after new naming, tata docomo out lets are showing deserted look as many customers like me must have suffered and used "word of mouth publicity tool" for showing the true picture of this company. Rn rnWarm RegardsrnrnTushar Vorarn09323807531rncc: rnFrom: "[email protected]" rnTo: [email protected] rnSent: Monday, December 17 6:09 PMrnSubject: 9223627319 Web Complaint Number 710696rnrnDear Customer, rnrnThank you for surfing with Tata Photon! RnrnThis is with reference to i-solve complaint number 710696 Dated 16/12 regarding activation related concern for your Tata Docomo Photon number 9223627319. RnrnI apologize for the inconvenience caused to you. RnrnI regret for the delayed response. RnrnWe are unable to contact you due to non-availability of your alternate number. Hence kindly note that. Upon checking our records we found that, Your connection is in valid state. Hence I request you to kindly visit the out-let from where you have taken the connection. RnrnHence I request you to kindly revert back for further concerns. RnrnrnFor any further queries, please get in touch with us on our 24/7 toll-free helpline number 1800-266-121 & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call. RnrnNow you can manage everything about your account by logging on to our website www.photon. Tatadocomo.com. It is a quick and easy process. All you need to do is register on `My Account¿ which enables you to know your daily usage, to make bill payments, view & download Bills, check Last payment made details etc. RnrnWe appreciate and hope for your continued support to help us in our effort to provide you the best of our services. RnrnNOW check your Photon Data Balance, Validity & Last Recharge Details & more. RnrnJust plug-in your Photon device & click http://tata. Yahoo.com. Tata-DOCOMO Yahoo! Home page will open in a blink. Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details. Add it to your favorites & access this information whenever you connect through Photon. RnrnrnWarm regards, rnrnTATA DOCOMO Customer Carern"; "[email protected]" ; "[email protected]" rnSent: Tuesday, December 18 12:11 PMrnSubject: Re: 9223627319 Web Complaint Number 710696rnrnSirrnThank you for yr quick response. RnrnMY TEL NOS ARE: 9323807531 AND 9594087531 (These nos I have already put in the application form). RnThe TATA DOCOM out let: AMBICA TELESEVENTURES, SHOP NO 4, ASHRAY SOCIETY, SECTOR 3, NEAR BHAGWATI HOTEL, CHARKOP, KANDIVALI (WEST), MUMBAI-400067 TEL NO 022-65010222rnDATE OF FILING FOR ACTIVATION FOR PHOTON CONNECTION: 12 DECEMBER TIME 2.35PMrnrnI have already visited your out let twice and the reaction of Ms Riddhi was as under: rn1) The connection papers for photon no. 9223627319 have been forwarded by us on 12 December itself. Rn2) All new activation for Tata Docomo products take 8-10 days minimum for verification and then only activation gets done. Rn3) In effect, after the customer applies for connection, he has to wait for 10-12 days for the activation in spite of his having given all papers which are necessary at the time of application. Rn4) On reading out your mail they were positive that as the data is not yet logged in computer, the connection shows "invalid state" and there is nothing the out let can do about this problem. RnrnSir, if you are in telecom service industry for some reasonable time, you would understand that the above clarification given by your out let as well as yourself is just "passing the parcel" neither of you are owning the responsibility for this delay thereby making the customer suffer in the process. RnrnI ALSO SUGGEST THAT, IF WHAT YOUR ABOVE OUT LET TOLD ME IS TRUE, YOU SHOULD ADVERTISE THIS ASPECT OF YOUR SERVICES TO GENERAL PUBLIC SO THAT THEY KNOW ABOUT THE LEVEL OF EFFICIENCY THE JAPANESE NTT DOCOMO HAS FALLEN TO UNDER THE UMBRELLA OF TATA! RnrnPlease take it from me that no customer is going to wait for 12 days to activate his Photon services which is required only when he is mobile. For your own assimilation, pl note the activation time for new connection by other companies: reliance: 48 hours, bharti airtel: 72 hours, mtnl: 36 hours, vodafone: 36 hours. RnThe activation time compilation I have done above is based on actual experience of customers but even if you go by TRAI regulation the stipulated time is 72 hours within which you have to intimate the reasons to the customer if his connection is not activated. Rnrnno wonder even after new naming, tata docomo out lets are showing deserted look as many customers like me must have suffered and used "word of mouth publicity tool" for showing the true picture of this company. Rn rnWarm RegardsrnrnTushar Vorarn09323807531rncc: rnFrom: "[email protected]" rnTo: [email protected] rnSent: Monday, December 17 6:09 PMrnSubject: 9223627319 Web Complaint Number 710696rnrnDear Customer, rnrnThank you for surfing with Tata Photon! RnrnThis is with reference to i-solve complaint number 710696 Dated 16/12 regarding activation related concern for your Tata Docomo Photon number 9223627319. RnrnI apologize for the inconvenience caused to you. RnrnI regret for the delayed response. RnrnWe are unable to contact you due to non-availability of your alternate number. Hence kindly note that. Upon checking our records we found that, Your connection is in valid state. Hence I request you to kindly visit the out-let from where you have taken the connection. RnrnHence I request you to kindly revert back for further concerns. RnrnrnFor any further queries, please get in touch with us on our 24/7 toll-free helpline number 1800-266-121 & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call. RnrnNow you can manage everything about your account by logging on to our website www.photon. Tatadocomo.com. It is a quick and easy process. All you need to do is register on `My Account¿ which enables you to know your daily usage, to make bill payments, view & download Bills, check Last payment made details etc. RnrnWe appreciate and hope for your continued support to help us in our effort to provide you the best of our services. RnrnNOW check your Photon Data Balance, Validity & Last Recharge Details & more. RnrnJust plug-in your Photon device & click http://tata. Yahoo.com. Tata-DOCOMO Yahoo! Home page will open in a blink. Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details. Add it to your favorites & access this information whenever you connect through Photon. Rnrnrnwarm regards, rnrntata docomo customer carern"sir, i am writing to you this to draw your attention to the level of services offered by your joint venture co in india namely tata docomo. The ref: photon data car no. 9223627319 Web Complaint Number 710696IT DT 16 DECEMBER. RnMY CONTACT IS: 91 9323807531 AND 91 9594087531rnemail: [email protected]: TUSHAR VORA rnTo: "[email protected]" ; "[email protected]" ; "[email protected]" rnSent: Tuesday, December 18 12:11 PMrnSubject: Re: 9223627319 Web Complaint Number 710696rnrnSirrnThank you for yr quick response. RnrnMY TEL NOS ARE: 9323807531 AND 9594087531 (These nos I have already put in the application form). RnThe TATA DOCOM out let: AMBICA TELESEVENTURES, SHOP NO 4, ASHRAY SOCIETY, SECTOR 3, NEAR BHAGWATI HOTEL, CHARKOP, KANDIVALI (WEST), MUMBAI-400067 TEL NO 022-65010222rnDATE OF FILING FOR ACTIVATION FOR PHOTON CONNECTION: 12 DECEMBER TIME 2.35PMrnrnI have already visited your out let twice and the reaction of Ms Riddhi was as under: rn1) The connection papers for photon no. 9223627319 have been forwarded by us on 12 December itself. Rn2) All new activation for Tata Docomo products take 8-10 days minimum for verification and then only activation gets done. Rn3) In effect, after the customer applies for connection, he has to wait for 10-12 days for the activation in spite of his having given all papers which are necessary at the time of application. Rn4) On reading out your mail they were positive that as the data is not yet logged in computer, the connection shows "invalid state" and there is nothing the out let can do about this problem. RnrnSir, if you are in telecom service industry for some reasonable time, you would understand that the above clarification given by your out let as well as yourself is just "passing the parcel" neither of you are owning the responsibility for this delay thereby making the customer suffer in the process. RnrnI ALSO SUGGEST THAT, IF WHAT YOUR ABOVE OUT LET TOLD ME IS TRUE, YOU SHOULD ADVERTISE THIS ASPECT OF YOUR SERVICES TO GENERAL PUBLIC SO THAT THEY KNOW ABOUT THE LEVEL OF EFFICIENCY THE JAPANESE NTT DOCOMO HAS FALLEN TO UNDER THE UMBRELLA OF TATA! RnrnPlease take it from me that no customer is going to wait for 12 days to activate his Photon services which is required only when he is mobile. For your own assimilation, pl note the activation time for new connection by other companies: reliance: 48 hours, bharti airtel: 72 hours, mtnl: 36 hours, vodafone: 36 hours. RnThe activation time compilation I have done above is based on actual experience of customers but even if you go by TRAI regulation the stipulated time is 72 hours within which you have to intimate the reasons to the customer if his connection is not activated. Rnrnno wonder even after new naming, tata docomo out lets are showing deserted look as many customers like me must have suffered and used "word of mouth publicity tool" for showing the true picture of this company. Rn rnWarm RegardsrnrnTushar Vorarn09323807531rncc: rnFrom: "[email protected]" rnTo: [email protected] rnSent: Monday, December 17 6:09 PMrnSubject: 9223627319 Web Complaint Number 710696rnrnDear Customer, rnrnThank you for surfing with Tata Photon! RnrnThis is with reference to i-solve complaint number 710696 Dated 16/12 regarding activation related concern for your Tata Docomo Photon number 9223627319. RnrnI apologize for the inconvenience caused to you. RnrnI regret for the delayed response. RnrnWe are unable to contact you due to non-availability of your alternate number. Hence kindly note that. Upon checking our records we found that, Your connection is in valid state. Hence I request you to kindly visit the out-let from where you have taken the connection. RnrnHence I request you to kindly revert back for further concerns. RnrnrnFor any further queries, please get in touch with us on our 24/7 toll-free helpline number 1800-266-121 & we'll be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call. RnrnNow you can manage everything about your account by logging on to our website www.photon. Tatadocomo.com. It is a quick and easy process. All you need to do is register on `My Account¿ which enables you to know your daily usage, to make bill payments, view & download Bills, check Last payment made details etc. RnrnWe appreciate and hope for your continued support to help us in our effort to provide you the best of our services. RnrnNOW check your Photon Data Balance, Validity & Last Recharge Details & more. RnrnJust plug-in your Photon device & click http://tata. Yahoo.com. Tata-DOCOMO Yahoo! Home page will open in a blink. Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details. Add it to your favorites & access this information whenever you connect through Photon. RnrnrnWarm regards, rnrnTATA DOCOMO Customer Carern
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