My complaint is concerning what we think is deceptive trade practices and negligence regard to the purchase of a used vehicle last year, 11/03 from a used car dealership known in this complaint as Drive Time and Drive Time Finace Company. Our complaint stems from their deceptive advertising promoting free waranty which is basically false, and the high price charged for purchase of used vehicle, also after the purchase deal was closed, the dealership in Houston Texas basically stop communicating with us and every time we tried contacting the sales person who sold us the vehicle to tell them about problems with the vehicle, she was either gone, on another line or some other lame duck excuse not to talk to us. We finally did stop calling hem and started to communicate with the corporate office, Drive Time finance company. Also even though they charged us over $13,000 for a used 2006 chevrolet malibu maxx, that had a steering problem, missing seat latch, one key, no owners manual, no remote for vehicle which has factory alarm and only driver side door lock, and sticking starter that keeps turning sometime when you start the car. Also when we first informed the company of these problems they finally did say the steering problem was covered under their warranty, so they told us to take the vehicle to one of their certified service shops, in this complaint being NLINE Automotive in Houston, Texas, but later on when we contacted Chevrolet Company about the steering problem which they fixed for us, we were told that NLine automotived wasn't even a GM certifed dealer. This was just about two months ago. But when we first took the car to Nline, they charge us $50 and said they could find nothing wrong with the steering system even though we always knew from when we first noticed the problem because the instrument panel would alays tell us there was a steering problem and when we were on the freeway we could feel the play and rattle in steering column, but the second time we took the car to their dealer, Nline, they said that they did find a steering problem and it the estimate to fix the problem around $900. So at first Drive Time finance said it was no covered under warranty, and then I talked to another customer service agent who told me that it was covered under the supposedly life time free warranty and we needed to go to walmart and pay the $250 to I think they said Nline, and they would pay the rest and add to the loan.By then we really knew that we had been frauded. Also a few weeks ago while unloading the back of the vehicle, the left driver side gate latch slipped from the rusted sock and fell down with great pressure which cause me to fall and injure my already damaged back and hit my friend in the head. I'm now having to see an orthopedic specialist because of my back pain associated with the defective latch. Can furnish pictures. I'm definitly considering filing a federal complaint in U.S. District Court, the Southern District of Texas because This is a company that called us continuosly until they got us to the dealership to sell us a car that they basically chose for us, and after the deal basically neglected to follow thru on promises by their sales person which I feel is totally uneccessary. We realized their free warranty is really not worth the paper it's written on and and their tv ads representing a free warranty with purchase of one of their cars is actually a limited warranty and every time you have a problem with the vehicle you have to pay their certified dealers a $50 diagnostic fee and no telling how much more to actually have the vehicle repaired.
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