My advice is succinct: if you MUST use this company, be sceptical when you receive the "your shipment is ready to leave our warehouse" email. Check the UPS website routinely and make sure that UPS actually has received the package.
The idea that their online customer "service" may reply to messages "within 24 to 48 hours" is really a significant problem in this day and age.
I have been a happy (and generally loyal) customer of this firm for many years, but am really annoyed (and a little amazed) by their ineptitude, and am sorry to say that I won't be buying from them, either online or in their stores, ever again.
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