Complaint / review text:
I ordered a free sample of a tooth whitening produce from the Luminous Brites company and paid for the shipping and handling ONLY. I never agreed to anything else. I NEVER AUTHORIZED the charging of ANY additional funds from my account nor did I join any group or membership. I received the produce and never had another thought about this company until they illegally removed funds from my account on... 11-3-08 of $88.97. I am currently on disability and would have never authorized anything out of my account. I called them and they told me I could ask for a refund at the following email: [email protected] I could not talk to anyone on the phone and they would not do anything for me and were very rude and hung up on me. I went to the web-site and found "tons" of complaints for the same thing. They are taking peoples hard earned money without their permission or knowledge.in fact, I don't even know what the $88.97 is for. I have never received any correspondence, any products, any bills, etc. I want my money back in my bank account with any fees that this may cost me.
Genix Marketing/Luminous Brites
3600 Ocean View #2
This is the website from which I ordered the sample:
Here are links to websites of the many complaints from other people who were also scammed by this company.
Email I got from the company
From: Customer Support
Sent: Friday, November 07,2008 12:05 PM
Subject: Re: REFUND The terms and conditions, which you were required to read and accept upon ordering clearly explained how the program works. If the terms and conditions were not agreed to, the website WOULD NOT process your order. We have thousands of customers who actually read these terms and conditions and either cancel their membership within the allowed time period, or choose to keep the product for many months.
Email I sent to Luminous Brites:
To: [email protected]
Sent: Thursday, November 06,2008 10:59 AM
Subject: cancel membership
Please cancel my account and credit me the $88.97 you took from my debit card. I did not intend to or realize I was signing up for a monthly fee or membership to your company. Thank you for your cooperation in this matter.
Rhonda O'Hara 705 E 1st Ave. Mitchell, SD 57301
How do i proceed to get my account credited for this amount???