Complaint / Review
Luminous Brites

This is a scam:

Luminous Brites

3600 Ocean View #2

Glendale, CA

866 360 1477

I replied to an internet ad offering a toothwhiting process for free - 5.99 for S&H plus you would receive a free Crest toothbrush kit (toothbrush, toothpaste & floss). I received the tooth whitening trays and gel - no Crest kit.

About one month later I received another toothwhitening kit and they had debited $88.97 off my debit card!!! I did not give them any permission to debit this card.

A note with the shipment said, "As stated in the terms and conditions that you agreed to during the purchase of your trial offer on Luminous, if the trial is not cancelled within 20 days, you are automatically enrolled in our auto shipment program in which you receive a refill every 30 days at a discounted price."

I never agreed to anything nor did I see any terms or conditions on any offer or anything about this being a trial of any kind.

There are complaints all over the Internet about this company and this scam at / link removed / and Sadly, there are more than 100 sites still offering luminous brites or a link to luminous brites. Luminous brites operates

Under several website names:

I am sure there are more. Crest denies any association, yet several people complained that the reason they thought the offer was safe was because the name Crest was on the offer. I did not receive a Crest kit nor did many people who complained about this scam.

The folks I feel the worst for are those who have lost $88.97 and simply could not afford some cases, this debit caused their checking account to bounce and they incurred more charges. There are those who don't know how to stop this "auto shipment" procedure, and will continue to be billed $88.97 each month. This is a travesty. Many more people have tried to go through their procedure to cancel auto shipments:

A: Cancel by visiting

B: Call us at 866 360-1477 (only during business hours: Mon-Fri 8am-4pm PST)

C: Email us at [email protected] (only during business hours)

I have called numerous times – they are rude or hang up. I have emailed numerous times – each email is labeled (1st request, 2nd request etc and time stamped) I have yet to receive an RMA.

I will not stop until this company is exposed and I get my refund.

Offender: Luminous Brites

Country: USA   State: California   City: Glendale

Category: Health & Medicine


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