I purchased a one way fare last night @ 10:54 pm from IND to LAX one way. I was told the flight was $297. I input my credit card information, and received a confirmation and booking number via email. I went to sleep peacefully knowing I purchased my ticket. I woke up today, and I received an email from Cheapoair.com @ 4:52 am (almost 6 or 7 hrs later) stating that the fare for my ticket increased, and that my ticket would not be confirmed until I called or emailed them to accept the increased fare. Mind you, in my email there is a confirmation and travel itinerary for the ticket I was told was confirmed.
I called their customer service line, which is outsourced somewhere in India, so there was a language barrier there. I talked to the rep, and they must give them a sheet of standard responses to read to American customers who call, because no matter what I said, she would only respond by saying they had no control over what the airlines do. I was frustrated and told them to cancel my ticket, at the new price they quoted me, (after telling me my other ticket with the lower fare was confirmed) I could have just purchased the tix directly thru the airline for a cheaper price.
I told them I was going to sue them for false advertising (I have the proof with the email saying my tix was confirmed), I asked the rep for the address to forward legal correspondence, she did not understand me when I asked her this (her crash course english for dummies class did not teach her such words). She put the phone down without telling me to hold, and asked her boss some questions because of our language barrier, and I guess he told her to disconnect our call, because that's what she did.
After reading all of these complaints on the many different websites, I am seriously going to pursue a class action law suit against this company. They are a fraud, and a rip off. And to all the other consumers out there here is a tip: If you look on Cheapoair's website, at their published fares and then look at the airline, they are publishing those fares for, most of the time, the airlines published fare is cheaper than cheapoair's website.
They are a ripoff and I am going to report them in everyway I can.
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