Complaint / review text:
My husband and I opened a small account with capital one several years ago, we hardly ever used the card but kept it opened anyway.in Feb of 2008 I tried to make a payment on a 75.00 balance and was told that because they had word that our card may be used we needed a new card. I try to proceed and was sent to their fraud unit my husband spoke to them and they said it wasn't him they had no correct information on him so they didn't believe it was us.
We told them we wanted to close the account a made a payment, now they did take our money, a couple of months later we found out we had a balance of 283.00 that they would not tell us how it got there. We have requested several times for a statement and still have not received one. Once again we paid the amount and ask for the account to be closed and to be sent a statement on the charges and nothing.
I looked at our credit report again and it still has a balance and shows to be opened. We have been put on hold and never attended to, hung up on and spoke to very badly we don't know what else to do because of this it has caused our credit to go down 50 pts and we had great credit before this. Capital One is a rip off!!