This is hands down the worst internet vendor out there. Allied Trade Group runs lightinguniverse.com, knobsandhardware.com, decoruniverse.com, floorsandsurfaces.com and several other "middleman" websites that take their profits from fronting manufacturers. All have the same rip-off style of doing business so beware. (It’s the same customer service email and phone number, and the phone for 'customer service' never gets answered, only the order line.) I lost over $1000 on light fixtures that were delivered in a different style than advertised, and cabinet pulls that were delivered broken, not once but twice. Because I live in Canada, I got nailed with outrageous "import fees" on the delivery as well, much higher than normal, even on the broken pulls that were sent to replace the broken pulls! With 50% restocking fees, you basically can't ever get a fair refund, so you may as well resell the wrong items on ebay. They put a $500 value on the three replacement pulls for UPS's import fees, which resulted in almost $100 charged to me for replacement of the broken pulls they originally sent, in addition to the original charge and import fees. Ultimate cost to me was about $250 for 7 useless pulls, or almost $36 dollar per pull worth about $10 if they weren't broken.