April 10th I purchased a new Dell Computer. Along with this purchase I was given 6 months of FREE service with America Online.
August 20th, I received a letter from AOL stating "We received and honored your request to cancel your AOL membership on 8/14/04.
I received another letter stating that my AOL account is about to be terminated and my account balance may be refered to their collection agency! It then went on to state "Please call 1-866-450-5709. When I called to explain that under their terms with Dell, I was offered a six month FREE trial and shy of only 4 months, I no longer desire their service.
They then refered me to 1-888-265-8008 who then refered me to another number 1-866-356-1123.
October 22nd, I received ANOTHER letter stating "Suspension of your America Online account and access privileges has occured because of NON-PAYMENT"!!! The outstanding balance you owe is $47.80!!!
An invoice was provided stating: Pay This Amt: $47.80
Account No. 0366531658
Due Date: November 7
10/29, I received my bank statement:
EFT SYSTEM ATM TRANS
TWX*AOL SERVICE 1004 Phone 800-827-6364 VA...$47.80 Unauthorized Deduction was Debited from my checking account by this Company that refuses to honor my request for suspension!!!
I am a 71 year old Disabled Vet that can not afford to be taken by any company that refuses to abide with any agreement or disagreement.
They have left me with a bank balance of $6.19!!! I have been using YAHOO FREE Service simply because I am not financially able to do anymore.
I have another Disabled neighbor that is STILL having the same problems that I have been having with AOL also.
Please help me get my money placed back into my account as it is all that I have Social Security wise.
Thank you... I have made numerous calls... All on their deaf ears.
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