Since buying a new Dell Computer on 12-06-01, I have had nothing but problems. Kept changing ship date, would not respond to my requests.
After finally getting computer did not receive the rebate form promised by salesperson. E-mailed, wrote letter and tried to phone and no response.
After threatening to file comp;aint, then got rebatge by e-mail within two hours. Having many problems with the new computer and cannot get any service on it.
Supposed to have one in home and tech support service. Tried calling and get menus and suggestions directions to e-mail my problems to tech suport.
Never could talk to mlive person. E-mailed tech sup[port several times and never get response. Only get automated response acknowledging receipt and that a tech support person will be in touch within 24 hours, and they never do.
Have written many e-mails to tech support, e-mails to my salesperson (Sandy Nichols), several letters to CEO (Michael Dell) and faxed complaints to Mr. Dell, Sandy Nichols and to tech support and customer service.
No one ever responds. Cannot get any service on new computer or any response from anyone at Dell Computer Corporation. Would advise anyone looking for a new computer to stay away from DELL. Very bad company.
When the company CEO refuses to respond to rerquest for help, you know the company is not customer orientated. Have filed complaints with Better Business Bureau and Texas State Consumer Protection Department.
Suggest anyone else having tghe same problems with Dell, should also complain to BBB and Consumer Protection. We need to get everyone involved and try to get this company to honor their warranty and service agreements or be shut down. They should not be allowed to do business if this is the way they are going to treat their customers.
They are very nice when you call to buy, but then do not want to be bothered. Hope the word get around so others will not make the same mistake I did.
Go somewhere else to buy your computer and accessories.
John Smith
Wilson North Carolina
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