Complaint / Review
Extreme Restraints, aka XR, LLC
Extreme Restraints, XR, LLC Healthy and Active, Non Existant Customer Service, Once they have your $ you will NEVER get a refund

I dealt with one of their several internet companies under the name of Extreme Restraints (Xr, LLC) located at 15251 Pipeline Lane, Huntington Beach, CA 92649. Aka: XR, LLC CUSTOMER SERVICE, T: 866.469.2376, T: 866.469.2376 F: 714.847.9008 [email protected]

They also use the more respectable name of: Healthy and Active, 6012 Jasonwood Drive, Huntington Beach, CA 92648 (714) 847-9292 and some additional names are:

Healthy and Active,
XR. LLC,
Extreme Restraints,
Jennas Love Shop,
Boyzshop
Alternate Web Sites

Http://www.healthyandactive.com

Http://www.jennasloveshop.com

Http://www.boyzshop.com

Http://www.extremerestraints.com

This firm sells sex toys and bondage equipment on the internet and has been in business since 2002.

I ordered their 'ice lock' which you fill with water and freeze, it won't unlock until the water thaws. Nice looking item at $124 but the item has a design flat in that when water freezes it expands and that is what happened immediately and the top was pried up by the freezing water.

I wrote to them and sent photos, showing that 7/8ths of it circumference was pried up and remained

Secured only by whatever super glue or epoxy that was applied on 1/8th of the top. I thought that perhaps this was a one off problem and asked them if ALL such items as the #AC571 Ice Time Lock were constructed the same. The answer was that they were all the same and they would replace it but NOT give any refund to the card.

I told them that it would be pointless to simply get a replacement as it would happen to any unit that was not secured all the way around the circumference of the unit. I offered to return it but told them I had no use for another of the same thing and to credit the card.

They won't refund anything. Once they get your $ you won't get it back even if they have supplied an item that is inherently defective. I will of course dispute the transaction with the card company, but if you deal with this firm don't expect to ever get any $ back for dud merchandise.

Here are some of the people at this company:

Sean Welch - Dir.inf. Svcs, Ari Suss (President/CEO/Owner) John Lorey (Customer Service Manager) Aileen Williams (Customer Service Manager) Kelly Eberhard (Owner)