Gateway Computer Co. Impedes military support to thousands of service members serving around the world. Product Warning: Do not buy or refer anyone to buy a Gateway or E machine computer or any related products.
HFHQ which provides year around support to service members serving around the world has been severely hampered by a lack of customer service from Gateway Co. After a motherboard failure on a computer that was less than a year old, the organization has been given the run around through the month of September and was given conflicting info as to when they would receive the computer parts needed. The organization was told parts would be shipped out overnight, in two days, maybe next week, maybe 2 weeks.
Covered by a warranty, gateway cannot give the organization a date as to when the parts will be shipped. Daily calls to check on the progress of the order have been answered with, Were not sure when you will get them, to it will ship soon, to its on back order, to its on active status but not sure when it will ship out. As of September 29th, gateway still has not held up their end of the warranty and sent the parts. The organization even asked for a replacement tower and said that thats not an option but you could a new buy one for $700. (thats not an option either)
I am worried, says Reecee HFHQ creator. This is the busiest time of year for us when we get ready for the holidays and gain new supporters in time for the holidays. Last year we lined up thousands of supporters during the fall months to help send support to those serving. Right now we cannot update our website or provide updated information needed to encourage others to help. The organization has sent over 20 tons of support and thousands of messages to service members in the past year.
The organization has had gateway computer products for over 12 years with no problems until now. Customer service is so important these days even in the computer age from a computer company you would think they would treat their customers better. My advice to anyone now is to buy a HP or Dell!
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