» Internet & Web » Complaint / Review: Anand Systems - ASI FrontDesk Poor Product and Worst Customer Service!. #944559

Complaint / Review
Anand Systems
ASI FrontDesk Poor Product and Worst Customer Service!

I would NOT recommend Anand Systems ASI Front desk.

I researched a bit and selected Anand Systems ASI Frontdesk as I felt it to be feature rich and competitively priced.

We had trouble with certain features and had trouble with support. A lot of this had to do with room pricing and configuration and the software was highly inflexible on a global configuration level. We literally had to set certain prices at a daily level for a whole year and were told we had to update this yearly.

Recently, we had an account lock issue and found out only they can unlock an admin account - Why? Its a local installation - it should not require someone to logon to reset an account.

Then I got an email asking for $200 for yearly support - which I thought was odd as it is a desktop software. I declined as we had gone through the initial pain of setup and all I needed to do was use the software now.

Recently, we could not make any reservations beyond March - This was a year out from when we purchased the product. I asked them how I could enter a reservation past March and I was told for them to tell me how - I needed to pay 200 dollars for support. I asked them isn't this a basic feature and your documentation doesn't tell me. I was told I was SOL until I paid. I asked how could they ask me to pay for something that is a feature and isn't documented properly? I was told sorry. Can you believe this!!

Offender: Anand Systems

Country: USA
Address: 35 E. 10th Street, Suite F
Phone: 8004314786

Category: Internet & Web


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