Recently I ordered a Dell computer for one of my Belgian customers.
Yesterday UPS delivered it to my home and I was excited to find out this new product.
Once I opened the box, I saw that all software and documentation was in Dutch. My final customer is French. So I called Dell to find out why they send me a Dutch version. The answer was very simple, as I spoke Dutch on the phone, they decided to send me a pc with Dutch software. This might be very evident in most countries, in Belgium it is not. Almost every PC shop will always ask in what language a configuration needs to be done. The Dell agent did not ask anything and now is unwilling to understand that by acting so, he left out crucial information from the sale.
When I asked if they could tell me how to change the language of the OS and Office software, the only answer was: You will have to buy a new OS and Office software.By the way: the software would be more expansive than the entire system!!! The Dell account manager now wants to hide his own mistakes and does not deliver any support.
If you are not a big customer, you are nothing to Dell.
Do not buy Dell, unless you can put dell under pressure as the big ones. Service or you lose your next order of 100 pc. With only one or a few sales, dell does not listen and treats their customers as dirt.
Pascal
Tervuren
Belgium
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