I have been an eBay seller for 6 months and use PayPal to accept all the payments I receive from my customers. I have never been involved in any fraud, and my customers were 100% satisfied with my products and services. A few days ago I made a sale of about $2,950. A few hours later, I could not access my account (it was limited by PayPal).
I called immediately to check if there was a mistake and at the same time verified my account even more by adding another bank account to my file. They told me that my account is limited because it is linked to "ANOTHER" account.
I asked what they meant by another account. They answered that it was a @yahoo.com account. I told them that I had no idea who would be linked to my account if I did not have complete information (@yahoo.com would not help, because there are millions of emails that end with yahoo.com and I am one of them), but they would not tell me. I asked if I have to investigate the linked account myself, and Caroline (one of the reps) told me yes.
I asked for a supervisor (Scott), and he told me that I have no other way than contacting this other linked account and resolving its issue.
Yesterday (9-22-04) I figured out the problem. My cousin, who has a PayPal account (I am not sure what the deal is), accessed his account through my network many times, which links his account to mine ONLY BY IP. That is the only connection I have with him and nothing else. Why am I responsible for my cousin's account? Is that an ethical business manner? I still tried to convince my cousin to resolve his issue with PayPal so I can get my money, but he refused and explained that PayPal has ripped him off and he is not willing to pay back.
The last word I got from them is that they will close my account if I do not get my cousin to pay, and they told me my money won't be accessible anymore. I am so upset and very confused, and I do not have anybody to help me with this issue.
I am a grad student, and my wife and 4 kids live off eBay, and those $3000 are the only money I have to purchase my merchandise to resell. I hope you do not get into this kind of situation. I feel helpless, especially about getting a lawyer to take care of this. Thank you for reading.
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