Consumer Reports has ranked Wild Blue's internet service one step from the absolute bottom in a long list of ISPs. Our experience with WB matches CR's dismal ranking of this company. Our monthly fee, for example, has been raised after nearly three years by $10 (by citing a bogus increase in usage), WB's consumer help desk is no help: riddled with both incompetence and indifference (no help in restoring a vanished home page, for instance), current speeds make even fleeing back to a dial-up service enticing, and a formal letter of complaint mailed two weeks ago to WB's corporate headquarters has received no answer. And there's more. Now a service called "Excede" is offered as a speedier alternative... At an 'Excedingly' heftier price, incidentally. Shame on us for thinking that Wild Blue would resort to bait-and-switch tactics to muscle customers into a pricier service. I'm shocked. Does a rose (i.E., a Wild Blue rose) smell any better by any other name? Next step? Complaints like this one, with documentation, to Wisconsin's Consumer Protection Bureau and the FCC. Help! Spring Green, WI
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