I ordered an Apple MAC POWERBOOK G4 computer. ALong with this computer order, Tom the salesman asked if I wanted the 3 year Applecare Warranty. I am very familiar with the Applecare Warranty since I own other Apple PowerBooks. I stated yes, since I wanted the "Applecare Warranty" Tom charged me $350.00 plus 4% for shipping the Applecare Warranty. I received the Powerbook G-4 and a Warranty that is not the "Applecare Warranty" which Tom quoted me over the telephone. I checked into what the company sells and they do not sell the "Applecare Warranty". I wrote 5 STARS ELECTRONICS customer service an e-mail and requested to be allowed to return this waranty tehy sent me for a refund. They wrote back and told me to call their customer support number to get the issue resolved.
I did as they instructed and was told this was a better warranty than the Applecare Warranty and that Apple would still talk to me on my concerns regardless of what warranty I had. The person I talked to refused to give me an address or an RMA number. They told me that all purchases on extended warranties are final.
I wrote them again and have not heard from them concerning this issue. The salesman, Tom at 5 STARS ELECTRONICS outright lied. He was specific when he asked if I wanted teh Apple Care Warranty. Through deception adn lies Tom conned me into something that is less than acceptable. I have not opened this warranty they sent nor do I want it since this not what I ordered.
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