Aol are rip-off artists. Unfortunately because i wasnt vigilant about my bank statement i didnt realize that theyd been billing me 3 x a month for internet service and charging me for call waiting service i didnt have. Theyve been ripping me for a total of $55-$60 a month for past year and a half.
When i finally looked over a bank statement i was shocked and angry. I then pulled out other statements and realized theyd been billing me this way for quite a while and had in fact ripped me for over $700, which they are refusing to refund on the pretense that i have a period of 2 months to complain.
All the while the 2 customer service reps / the 1st a man named george / the 2nd a woman whose name i didnt get, were very unhelpful and refused to refund my money. The man (george) even transfered me to a line to cnc service which hung up on me! The woman offered me 1st 6 mths of service free and when i refused than $45 than $95 4 months service free. Angry i told her that they had ripped me off about 10x that amount and refused. The only way i'd be happy was w/my money back. It brings to mind all the x's i went to atm thinking i had money but didn't because they were ripping me off on my debit card!
Her excuse was that somehow they were charging me for another acct i didnt have. But surprise! It looks more like 2 accts more than i had some call-waiting fee i dont have! I told them it was very unethical to charge some-one extra because of your error than not want to pay-up their hard-earned money but she told me no-one in comp could do better and that she was basically doing me a favor offering me the $95. I threatened to call the d. A in my area (i will) but alas this didnt help. I got no resolution. HELP!!! Im very angry. I think aol are unethical rip-off artists!
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