At&t the Worst of the Worst for customer service and Internet service!
Unfortunately over the past decades our family has had At&t and always ends up with problems no matter what type of service you get and 95% of the time Horrible customer service. Well when I moved back to Vandalia IL, in 2006 the only DSL service was At&t. Being past experiences with At&t I usually try to avoid them like the Plague! But in order to get high speed Internet service we had to go through At&t.
So we signed up with them and like At&t in the past, it is good for awhile, but eventually goes to crap! We have 6 Mbps speed connection. For several year now we could run multiple things with no problem. We could be running two different Nexflix accounts and even playing World of Warcraft on-line with no problem, a little glitchy but still everyone could run all those things at the same time.
Fast forward to February, where At&t's Internet services for us finally went to crap! If one person is watching Nexflix, nobody else can get on anything at all. Or if someone is playing an On-line game like World of Warcraft, no one can get on. We have called At&t multiple times and done the same exact thing they tells us to do with the router and computers, with no improvement!
I have talked to 3 different IT tech's and they all have checked my computer's and router. They ALL come to the same conclusion, it is on At&t's side. Basically they have reduced the Bandwidth, which allows them to be able to put new customers on. I have also done a lot of research on this and almost always end up with the same thing, At&t Bandwidth issue on their side Finally was the last draw with them and show how HORRIBLE their customer service really is!
We contacted them today and we explained the problem for the 6th time, he keep wanting to have us do the same stuff in the past with our router and computer that never worked before. We explain that we want to know what band with At&t had us on and wanted it put to 49, which is my understanding is the max you can get from the Internet providers side.
He keep refusing us to tell us the bandwith they were giving us and claiming that they can't do anything to increase it, but the Sure Can Do Something In Decreasing It. So we keep wanting to talk to someone who could answer our question and fix the problem. He finally got Pissy with us and purposely sent us to a Spanish Speaking operator, to make matters even worse it wasn't even the right department, it was the Billing Department!
Apparently At&t has NOT change over the past decades! So avoid them like the plague!
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