I got many connection problem with AT&t DSL for the past 3 years, the internet connection sometimes suddenly off or just way to slow. After many times called their technical support, finally I gave up and decided to switch to another company. Their customer service very horrible and only following the script.
April 28 '08, called the AT&T billing department to disconnect my home phone line and internet line at June 1st.
May 7 '08, my internet connection off again, called tech support and being bounced back and forth for 3 hours, they found out AT&T discontinue my internet service and I have to call back the next day (and they hung up on me!).
May 8 '08 after being bounced back and forth again between their department for 2 hours, I finally got a rude male customer service promised me they will send a "ticket" to have my internet connection back. I need to wait 4 days.
May 23 '08 I still have no internet connection, and after 1 hour explaining and trying to be patient, the customer service told me no one put any ticket to get my internet back (doesn't even matter I have email and confirmation letter!). She can post a new ticket, but it will be active after May 29 '08, which I will move out at June 1st.
AT&T have the worse service for the past 3 years, my job and daily life simply depending to the internet and they can't even satisfy us from this point.
Their customer service can't provide smart answer if you ask the out of the script question, you will get bounce here and there and still get nothing!
If I have a good lawyer, I will just sue this company to ruin my business trip, wasted my time to run to other place just for internet, wasted my voice and phone bill! AT&T also sent me a new bill for internet service which I don't get!
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