Don't buy out of this website!!! Please browse the talk assistance I received
After puchasing a theme and installation solutions and trying to contact Beast themes as well as their companion templatetuning.com, the next was the reaction I finally got.By returning towards the revenue livechat community.
(had attempted for just two times to get hold of the installment departement, talk community no longer working, e-mails which are said to be responded in within twenty four hours not asnswered, contact telephone not responded and voicemail complete).
Talk history: TT clients
1 recipientsCC: recipientsYou More
BCC: recipientsYou Show Facts FROM: Templatetuning Talk With: Bob Gesek Concept flagged Tuesday, May 1 6:56 PM
Talk history: TT clients
[18:28: 35] Bob Gesek: I bought theme amount 38286. I also purchsed the deploy thru your companion templatetuning. The thing is not using the theme (that I'm conscious of), I still llike the look, however it isn't being mounted. It's difficult to get hold of templetetuning, they don't react to mail, talk isn't operating, contact telephone number isn't being responded ahd voice-mail is complete.
[18:28: 38] aiden: Hello! My name is Aiden Reed. I'm a revenue/manager. How do I assist you to?
[18:28: 59] Bob Gesek: DON'T MOVE
[18:29: 25] aiden: not a problem
[18:29: 34] Bob Gesek: I allreday taken care of installment, please read my complete article
[18:29: 57] Bob Gesek: I can't get ahold of these and that I have waited long enough
[18:31: 44] aiden: assembling your project supervisor got currently a number of data you delivered him he'll reaction you briefly
[18:32: 37] Bob Gesek: Is there a language hurdle below? I'D LIKE A RETURN your companion (templatetuning) is terrible
[18:33: 22] aiden: sure not a problem there's no language barrier between us, please contact customer-care and they'll get it done for you personally
[18:33: 28] aiden: [email protected]
[18:33: 47] Bob Gesek: where's client care?
[18:34: 21] aiden: right in the handle above I supplied for you
[18:36: 50] Bob Gesek:
I can't get my theme instaled, I taken care of this company. Even worse templatetuning doesn't reply emaills, talk is operating, contact range isn't being responded, voicemail complete, how do you obtain a refung?
[18:37: 08] Bob Gesek: talk ISN'T operating
[18:37: 22] Bob Gesek: oops=REFUND
[18:37: 25] aiden: please contact customer service and they'll get it done for you: [email protected]
[18:37: 29] aiden: e-mail them
[18:38: 23] Bob Gesek: THE E-MAIL ISN'T BEING RESPONDED, significantly no discuss all of the contact methods I told you that isn't working???
[18:40: 09] aiden: there's no additional method to get reimbursement, study above just how to contact customer service deportment and they'll reaction you briefly
[18:42: 50] Bob Gesek:??? Anybody theres
[18:43: 25] aiden: Im revenue supervisor I will cause you to estimate to buy support
[18:43: 37] aiden: currently supplied for you information how To obtain reimbursement
[18:43: 43] aiden: how do I assist you to?
[18:43: 43] Bob Gesek: Is anybody likely to aid me?
[18:43: 55] aiden: help you using what?
[18:46: 21] Bob Gesek: I'll simply deliver this record to my charge card organization so that they understand I attempted to obtain resulution from your own assistance.
[18:47: 46] aiden: its okay you liberated to do what-ever you would like
[18:47: 47] Bob Gesek:???
[18:48: 28] aiden: I if you like to obtain installation support you need to watch for reaction from your own manager
[18:48: 33] Bob Gesek: what's your condition? How will you keep clients with this specific perspective? Who's in control there?
[18:49: 11] aiden: Sadly your PM Rich happens to be unavailable in talk. Please, email him ([email protected])
[18:49: 31] Bob Gesek: YOU MAY NOT NOT SEE THE ISSUE? Have you been asking me to hold back indefinately to get a reaction and never have the ability to contact them?
[18:50: 59] Bob Gesek: Is there an english-speaking individual I will contact by telephone, it appears there might be a language barrier below.
[18:51: April] aiden: Did I expose myself? Im sales director I will just supply you estimate to buy support, Im not your manager to resolve issues with your installment
[18:51: 17] aiden: please contact your manager or customer-care for this
[18:51: 26] aiden: e-mails above
[18:51: 45] bob gesek: i'd like a reimbursement
[18:52: July] aiden: would you comprehend language? Or not?
[18:52: 16] aiden: please contact customer service and they'll get it done for you personally
[email protected]
[18:52: 18] aiden: for reimbursement
[18:52: 50] Bob Gesek: Why was I used in you if you FAIL to aid me, ARE YOU KIDDING ME??? HOW UNPROFESSIONAL ARE YOU ABLE TO BE???
[18:53: 18] Bob Gesek: I'D LIKE A TELEPHONE NUMBER, you're rude and unprofessiona
[18:53: 56] aiden: http://www.templatetuning.com/contact-us/
[18:54: 21] bob gesek: again, they don't answer.
[18:55: 10] aiden: attempt again
[18:55: 10] Bob Gesek: I'd like associated with somebody who could possibly get me a return.
[18:55: 18] aiden: [email protected]
[18:55: 20] Chris Gesek: REIMBURSEMENT...
[18:55: 23] aiden: [email protected]
[18:56: 02] Bob Gesek: i dont need a reimbursement from their store, I'd like a reimbursement for my theme additionally, which was bought from your own website
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