This company was to help me with the fingerprint login on my new Lenovo Windows 7 laptop, where you can swipe your fingerprint to get into your computer. Mine did not work. Lenovo recommended them to help with the problem.
I asked them for help, and it didn't work. It still does not. They advertise 100% satisfaction or you get your money back. It cost $38.00. They did not return my money when I was not satisfied in January. Then they charged my account again on April 6. My husband went to the bank and called to ask for them to put the money back so that we would not have to file a dispute in January. I thought they had returned the money, but they did not. Then they charged my account again on April 6 with no permission or any action on my part.
I called the company again when I saw they had taken out another $38.00 on April 11. I was supposed to be able to ask 3 questions for $38.00. I called the first time in January after they charged me and told them they didn't help me the first time and to refund my money, and they didn't.
The company said they would refund right away on April 11 and did not. I only asked the one question and was not satisfied in January. It should have been refunded in January. They committed identity theft by using a different email address, not my address. My address is different and has been the same for over 10 years. After I told them they committed identity theft, they hung up on my husband. I will be contacting the bank again on April 12.
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