This wireless internet service provider has a policy stating that they will not issue refunds for partial months of service. Buyer Beware! They strictly enforce the policy with absolutely no flexibility even when the problem is with their service. I quit service with them because their service proved to be unreliable at the same time every night. Everyday I experienced service disruptions even after consulting customer service and using different boxes. When I informed the company about why I canceled they showed no interest and only quoted the non refunding of partial months of service. None of their representatives showed any interest in helping me.in fact they stopped responding to my emails after saying "the case is closed." I recommend finding a different internet service provided. I am not sure what the priority is of this company. I do know this company is not interested in its customers.
0 comments