Dell Computer ~ Fraudulent Business Practices ~ Senior Operations Analyst Acknowledges Poor Quality Control
By Ken Garneau
Caveat Emptor~let the buyer beware.in a world of technology, large corporations, telecommunications, the sales and service process has broken down dramatically. We, as consumers are thrown into an endless maze of artificial intelligence, voice mails, E-mails, rude and unqualified service and sales personnel. Not to mention, inept people skills, integrity, and the incompetent managers who oversees these people. What ever happened to the motto The Customer Comes First, what ever happened to building bridges, relationships, and customer retention? Has this paradigm shifted to include looking at the bottom line first, and walking all over the customer, with minute warranties thats not even worth the paper its written
on?
The focus of this editorial is not to focus on the issues with the original system but to look at Dells customer service, quality control and fraudulent business practices.
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