I urge anybody who is out there looking for a good Voip phone service provider to do yourself a huge favor and DO NOT use this company! This company has been a nightmare since day one. We have had issues with the phones programming, rebooting and then came the quality issues. They told us it was our internet provider... Ha! We changed them got faster speeds and the internet still wasnt working right because of their firewall that they put in place,
It took them a week to admit fault there and now i am going on week 2 with a new firewall that doesnt work becuase of the settings that they sent it with. So now I get to come in an hour early for work so that they can change the settings. I personally have no confidence that the internet will work after they do that. This company is absolutely horrible! They seem to only have one tech guy that can do anything and he is always out in the field and you can never get a hold of him.
Our accountant rep (chad seymour) doesnt seem to do anything for us either. Nobody ever answers the phone everytime I call i am on hold for 15-20minutes and sometime the phone will just end the call (on their end) and then I have to call again to wait on hold for another 15-20 minutes. Then when you get through they constantly place you on hold again so that they can get ahold of Melvin (the only tech guy that can do anything). This company cannot perform or provide the service that they claim too.
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