I purchased a 2 person Infrared Sauna from this company. I was told the delivery would take up to 4 weeks. To my surpeise the sauna arrived within 1 week. Thats where the good part of this company ended.
When I took delivery, there was absolutly no way I could have inspected the product prior to the driver leaving. It was on a pallet in 2 seperate boxes stretched wrapped and strapped down.
When I broke down the pallet and opened up the boxes, I immediatly saw damage. I started taking pictures of everything as I removed the pieces from the box. After I put the sauna together, I took an inventory of what was missing and what was broken.in total there were 3 missing parts and 1 damaged part.
I called the company that night (the same day I received the product) and told them the situation. There reply was to have me send the pictures and description to their parts and warranty department. I did this. I got an automated response from the department stating they would get back to me in 2 business days. Fair enough.in the meantime the part that was damaged was the main control panal. So I could not even turn the unit on to see if there was anymore damage.
Well, 1 week later, I had to call back because I was never contacted by the company to replace my parts. When I contacted the Parts and warranty department, I was told that they were working on it. I explained to them that I cant use the sauna because the board is bad. They repeated back to me that they were working on it and that they would call me in a couple of days to let me know the status.
I waited another week before I called them back. I was then told that the manufacturer has not gotten back to them and they are still working on it and that they would call me when they found out. This went on for 5 weeks before I got 1 missing part fedexed to me. The part that didnt matter. The part that still would not have worked because I could not use the unit because the main board was damaged. I called back and got the same BS runaround that I got the first 5 weeks. I explained that I still could not use the sauna because the main board was bad. The response was rather funny. "Well, why didn't you tell me that the first time?" I explained to the gentleman (I use that term loosly) that not only did I tell him each time I called and spoke to him, I stated that in numerous emails to his company email. He didn't know how to respond to that except with "I will call the manufacturer. AGAIN" After I threatend to do a full charge back to the credit card and I would welcome a smalls claims case, I finally received the board that I was waiting for.
I have so far received 3 of the 4 items that I needed and was told that they did not think that is was necassary for me to receive the final item. Because it was not important to the funtion of the equipment. Really? I just went to Lowes and bought the $3.00 part myself to end this BS.
This company should be NEVER used. AVOID them at ALL costs. It dosent matter how good the deal looks, if there is something wrong with the product, GOOD LUCK getting a quick result. Their customer service is horrible. Their parts and warranty department is useless. Even the woman who answers the phone has a chip on her sholder.
Do not use this company
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