UltraWebsiteHosting.com refuses to return me my website files. They blocked my websites 'supposedly' because the files of my sites were to large, even though my hosting account is unlimited and I still have a couple of months left of hosting yearly agreement.
Every time I request my files they avoid the question and reply "recommend the semi-dedicated plan here which we can transfer your account to: http://www.ultrawebsitehosting.com/hosting-dedicated.php".
I have in many ways requested from them the files and asked for a phone number to get a hold of them. But with no success all I get is the same message suggesting or recommending to pay for a higher plan in which I'm not interested because I want to move my hosting services to another company.
They are holding my files and databases against my will. I still have hosting services time paid for but their support has been so bad that I prefer to move them to another service provider. Their business support is nothing like what their advertise, and right now I cannot even access the service that I paid for or get the files that belong to me.
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