In January I called to cancel my netzero and juno accounts, because there was no access number in my area. After being told it was not a problem to cancel and give me a refund JUNO decided they wouldn't cancel, but NETZERO did.
I finally got through to them and it is now MAY. They have been charging my account $14.95 a month for six months now. They told me that they would give me a refund for 2 months, but no more. I asked them why they would not reimburse me for the remaining 4 months, and they told me that I never called to cancel.
After arguing, and talking to 5 different people for 1 1/2 hours, they never moved on their position. So I told them I would have JAG take care of it, and they were still confused as to what I was telling them. I highly recommend that no one ever use JUNO!
Douglas
FT WAINWRIGHT, Alaska
U.S.A.
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