COX high speed internet is not always high speed. As an IT professional with over 30 years of experience, I have analyzed the network and determined that the neighborhood I moved into is over subscribed. Yes, there are modem signal levels, yes there are wireless interference. You can't argue with the plain fact that with a modem that has perfect signal levels, you should be able to ping the COX DNS servers and get something less that 600ms.
I have a BSEE degree, granted, it was back when transistors were new, but, science is still science. You come up with a hypothosis, design some tests, go to the lab and get some data and prove or disprove your theory. That's what I did here. I setup the tests, sent the information to COX customer support and they told me to restart my modem. Mind you, these are serious scientific tests conducted in a professional scientific manner. They tell me, restart your modem.
The customer support at COX believes there's a problem with my wiring and my equipment. Not so. I checked all of that. The problem is that between 6PM and 3PM, the load on the network is so high that the bandwidth drops to what I call "no longer high speed" internet. My 9600 baud modem back in the '90s was faster.
My next step, if COX will not reply to my e-mails with something other than "restart your modem" is to go to another vendor.in the mean time they are still charging me for "high speed internet" and it is not "high speed" all the time. It is when I'm at work, but, when I want to use it, it is "low speed internet".
In some circles, isn't that called false advertising? For me, I call it a big rip off.
0 comments