Complaint / Review
Verizon
Internet Under 1mbps Despite Paying for 5mbps Plan

Like many who have complained about slow internet, I called verizon and asked for a solution. They told me to pay about $44.99 and I could get up to 5mbps. Bought the service but I found out I'm running with less than 1mbps. Called customer service and after turning the modem on and off to no avail, agent said the problem with my modem. He stated that this type of modem, Westell, the name of it, I believe, cannot handle more than 3mbps. He advised me to downgrade my speed. He downgraded me to 3mbps. The problem, I still run on less than 1mbps, even on weekends and night. Got so sick from calling them and they give me the same tips, such as restart the modem and your pc and run speed test etc. Know I have given up. Asked a friend he stated that he is having the same problem. I think this high speed internet is just scam.