I also was a victim of the "software billing error." Fortunately, I received the following email that admitted to the mistake: "On 3 separate occasions this month, our billing systems have been triggered by a flaw in Microsoft's Internet Explorer. Please understand that we are working to refund all of our users as quickly as possible. All customers should have a refund to their account within 7 days of today."
I have never received a refund from Straight2You, nor any answers as to why. However, I did dispute the extra charges with my credit card company and received a credit. I am extremely lucky to have kept all emails that I sent and received from this company to support my case. I was going to cancel my service but was told that they do not give refunds, sooo I will continue to use their services until my "contract" runs out. Thankfully, too, my credit card company also issued me a new card so the one that they have on file is invalid so they cannot continue to charge to it. Thank you for this forum and for the opportunity to let others know what's going on with companies like this.
0 comments