Consumers beware - Employees are instructed to bill time through the invoicing process. This means that if the appointment goes over the 1 hour minimum you will be charged for every minute that the tech spends typing out the invoice, you, the client, will need to pay more.
If your computer is a clone (not a brand name) or out of warranty, you will get pressured into buying a new computer from them. They only sell Dell computers or other Dell products, however if you need them to pick up a part locally, you will pay that parts tax and then, they will charge you tax on that item again. If that wasn't bad enough many times they will charge you their time on top of double taxation.
As if paying $115 for home and $150 or more for computer repair for businesses wasn't bad enough, they do have a diagnostic fee, however that is only used to tell you that your computer is broken, and not for any repair (even if the repair is only a 5 minute fix) and you are billed minimum of 1 hour for the fix.
Employee Warning - Do not let the initial contact with them fool you, if you get hired on you will be exposed to very long days, and extremely low pay, for a technician.in addition to the long hours, the owner will always complain about business being slow, even though you have worked 12 hour days and overbilled as instructed. Also one set of rules does not apply to everyone, you are only allowed 5 days off total a year, for sick and/or vacation, do not be surprised if others get triple the amount with no repercussions. There are benefits, medical and dental, however if you ask for time off to use these benefits do not expect to get the time off, also when you call in sick, you will still have work to do.
Reminder to both potential customers and employees be very aware of this company, it is not a company you want to do business with or for.
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